# Greenwood Homecare Cambridge

*Operated by Hunt Green Ltd.*

Greenwood Homecare Cambridge is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/02/2023

## Practical info

- Postcode: CB25 9PB
- Registered manager: Ahmed, Bethanie
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 17/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-17

### Other

- Finding
  - Evidence: Good infection control practices with consistent PPE use reported by people and relatives
  - Published: 2023-02-17
- Finding
  - Evidence: Safe medicines management with trained, competent staff and self-management risk assessments in place
  - Published: 2023-02-17
- Finding
  - Evidence: Robust quality assurance system with action plans to drive continuous improvement
  - Published: 2023-02-17
- Finding
  - Evidence: Strong registered manager described as approachable, professional and responsive to concerns
  - Published: 2023-02-17
- Finding
  - Evidence: Proactive health monitoring with timely referrals to occupational therapists, physiotherapists and GPs
  - Published: 2023-02-17
- Finding
  - Evidence: Staff received appropriate induction, training, and specialist upskilling including catheter care and MCA
  - Published: 2023-02-17
- Finding
  - Evidence: Person-centred care planning with involvement of people and relatives in assessments and reviews
  - Published: 2023-02-17
- Finding
  - Evidence: People and relatives reported feeling safe and well-supported by a consistent, punctual staff team
  - Published: 2023-02-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-17
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-02-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-17
- Finding
  - Using medicines safely
  - Published: 2023-02-17
- Finding
  - Staffing and recruitment
  - Published: 2023-02-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-17
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-02-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11594833779

HomeCare Compass is an independent guide and is not affiliated with the CQC.