# Nightingales Homecare

*Operated by Nightingales Homecare Ltd.*

Nightingales Homecare is a CQC-regulated home-care agency in Egham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2022

## Practical info

- Postcode: TW20 8RX
- Registered manager: Allen, Joanne
- Local authority: Surrey
- Region: South East
- City: Egham
- Last CQC check: 15/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with healthcare professionals and the local authority to meet people's wider needs
  - Published: 2022-12-15
- Finding
  - Evidence: Quality monitoring included audits and spot checks observing staff practice, communication, and promotion of independence
  - Published: 2022-12-15
- Finding
  - Evidence: The registered manager proactively visited people and acted on feedback, including making a safeguarding referral when a medication risk was identified
  - Published: 2022-12-15
- Finding
  - Evidence: Relatives praised open and responsive communication from the management team, including access to daily care logs via the app
  - Published: 2022-12-15
- Finding
  - Evidence: Personalised care plans were developed from detailed assessments and updated in real time via a mobile app
  - Published: 2022-12-15
- Finding
  - Evidence: Monthly supervisions and team meetings supported staff development and ensured consistent, up-to-date care delivery
  - Published: 2022-12-15
- Finding
  - Evidence: Staff received thorough inductions including shadowing, mandatory training, and specialist training (e.g. dysphagia, PEG feeding)
  - Published: 2022-12-15
- Finding
  - Evidence: Medicines were managed safely using an app that prevented staff logging out until all tasks were completed, enabling remote oversight
  - Published: 2022-12-15
- Finding
  - Evidence: Consistent staff allocation fostered positive relationships and continuity of care for people using the service
  - Published: 2022-12-15
- Finding
  - Evidence: People received a reliable service with good staff timekeeping and proactive communication when visits were delayed
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11594715988

HomeCare Compass is an independent guide and is not affiliated with the CQC.