# Helping Hands Wigston

*Operated by Midshires Care Limited.*

Helping Hands Wigston is a CQC-regulated home-care agency in Wigston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2023

## Practical info

- Postcode: LE18 1AD
- Registered manager: Childs, Mary
- Local authority: Leicestershire
- Region: East Midlands
- City: Wigston
- Last CQC check: 27/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-27
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-04-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-27

### Other

- Finding
  - Evidence: Registered manager actively worked alongside staff, providing supervision, appraisal and accessible leadership
  - Published: 2023-04-27
- Finding
  - Evidence: Electronic care planning portal enabled family members to access care plans and feel included in relatives' support
  - Published: 2023-04-27
- Finding
  - Evidence: Strong governance framework including scheduled audits, survey analysis, staff meetings and engagement with local authority and managers forum
  - Published: 2023-04-27
- Finding
  - Evidence: Effective medicines management with staff training and regular competency checks; independence promoted where possible
  - Published: 2023-04-27
- Finding
  - Evidence: People's needs comprehensively assessed before service commencement, with involvement of people and family members in care planning and reviews
  - Published: 2023-04-27
- Finding
  - Evidence: Robust recruitment process including DBS checks, induction alongside experienced staff, and ongoing competency assessments
  - Published: 2023-04-27
- Finding
  - Evidence: Family members consistently praised staff reliability, punctuality and kind, patient approach to care delivery
  - Published: 2023-04-27

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-27
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-27
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-27
- Finding
  - Using medicines safely
  - Published: 2023-04-27
- Finding
  - Staffing and recruitment
  - Published: 2023-04-27
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-27
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-27
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-04-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11588460975

HomeCare Compass is an independent guide and is not affiliated with the CQC.