# Top Option Healthcare Limited

Top Option Healthcare Limited is a CQC-regulated home-care agency in Southend-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/02/2025

## Practical info

- Postcode: SS1 2FS
- Registered manager: Mkhize, Nonhlanhla
- Local authority: Southend-on-Sea
- Region: East
- City: Southend-on-sea
- Last CQC check: 26/Feb/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-26

### Other

- Finding
  - Evidence: Positive team culture and open communication between staff and registered manager.
  - Published: 2022-10-26
- Finding
  - Evidence: Staff had PPE and infection prevention control training; COVID-19 testing in place.
  - Published: 2022-10-26
- Finding
  - Evidence: Service worked in partnership with health and social care professionals and made appropriate referrals.
  - Published: 2022-10-26
- Finding
  - Evidence: Effective complaint handling with prompt action taken and monthly audits by registered manager.
  - Published: 2022-10-26
- Finding
  - Evidence: Risk assessments completed, reviewed and kept up to date.
  - Published: 2022-10-26
- Finding
  - Evidence: Staff received mandatory training and appropriate induction including shadow shifts.
  - Published: 2022-10-26
- Finding
  - Evidence: Positive feedback from people and relatives about compassionate, respectful and attentive care.
  - Published: 2022-10-26
- Finding
  - Evidence: Detailed, personalised support plans reflecting people's needs, likes, dislikes and health conditions.
  - Published: 2022-10-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-26
- Finding
  - Using medicines safely
  - Published: 2022-10-26
- Finding
  - Staffing and recruitment
  - Published: 2022-10-26

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-10-26
- Finding
  - How the provider understands and acts on the duty of candour; Promoting a positive culture
  - Published: 2022-10-26
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-10-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11583373152

HomeCare Compass is an independent guide and is not affiliated with the CQC.