# Bridge Care Services Limited

Bridge Care Services Limited is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/06/2018

## Practical info

- Postcode: SK6 7AD
- Registered manager: Mannion, Rebecca
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 27/Jun/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Involvement in decisions and choice
  - Published: 2021-10-30
- Finding
  - Kindness and compassion of staff
  - Published: 2021-10-30

### effective

- Finding
  - Nutritional support and healthcare access
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Staff supervision
  - Published: 2021-10-30
- Finding
  - Staff induction and training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Complaints procedure in place with evidence of prompt responses to complainants
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supported people to access healthcare services including district nurses, GPs and specialist clinics
  - Published: 2021-10-30
- Finding
  - Evidence: Annual service user satisfaction surveys with 63% response rate showed largely very positive results
  - Published: 2021-10-30
- Finding
  - Evidence: On-call system available out of hours for staff and people who used the service
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic call monitoring system in place to identify late or missed visits
  - Published: 2021-10-30
- Finding
  - Evidence: People reported staff were kind, caring and respected their privacy and dignity
  - Published: 2021-10-30
- Finding
  - Evidence: Medication administration records were accurately completed and staff competency was assessed
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received training in safeguarding and demonstrated good understanding of how to protect people from abuse
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment processes including DBS checks completed before staff started work
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe with staff and the support provided by the service
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: there were no formally recorded audits of medication documentation and practice
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: one care file where family had signed consent...no information about the person's capacity...not possible to ascertain whether they had the appropriate authorisation to provide consent
  - Published: 2021-10-30

### responsive

- Finding
  - Flexibility and responsiveness to needs
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Staffing levels and call management
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and processes
  - Published: 2021-10-30

### well_led

- Finding
  - Record keeping and governance
  - Published: 2021-10-30
- Finding
  - Quality assurance systems
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-115796153

HomeCare Compass is an independent guide and is not affiliated with the CQC.