# Age UK - Stafford & District Care Services

*Operated by Age UK Stafford & District.*

Age UK - Stafford & District Care Services is a CQC-regulated home-care agency in Stafford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 11/06/2019

## Practical info

- Postcode: ST16 3RS
- Registered manager: Highland, Sandra
- Local authority: Staffordshire
- Region: West Midlands
- City: Stafford
- Last CQC check: 11/Jun/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-06-11

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-06-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-06-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-06-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2019-06-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-11

### Other

- Finding
  - Evidence: People were involved in reviews of their care and satisfaction surveys were conducted.
  - Published: 2019-06-11
- Finding
  - Evidence: The registered manager was approachable to both staff and people.
  - Published: 2019-06-11
- Finding
  - Evidence: Staff wore appropriate PPE and infection control measures were in place.
  - Published: 2019-06-11
- Finding
  - Evidence: People were supported to access healthcare services and appropriate referrals were made.
  - Published: 2019-06-11
- Finding
  - Evidence: Personalised care plans reflected people's preferences, hobbies and cultural needs.
  - Published: 2019-06-11
- Finding
  - Evidence: People were treated with dignity, respect and compassion; care rated Good.
  - Published: 2019-06-11
- Finding
  - Evidence: Sufficient staffing levels with staff arriving on time and having adequate travel time.
  - Published: 2019-06-11
- Finding
  - Evidence: People felt safe and staff were safely recruited with DBS checks in place.
  - Published: 2019-06-11

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-11
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-06-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-11
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-11
- Finding
  - Staffing and recruitment
  - Published: 2019-06-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2019-06-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-11
- Finding
  - Using medicines safely
  - Published: 2019-06-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-11
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-06-11
- Finding
  - Planning and promoting person-centred, high-quality care and openness
  - Published: 2019-06-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-115740687

HomeCare Compass is an independent guide and is not affiliated with the CQC.