# West View

*Operated by Bere Peninsula Care Limited.*

West View is a CQC-regulated home-care agency in Yelverton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: PL20 7DU
- Registered manager: Kehoe, Diane
- Local authority: Devon
- Region: South West
- City: Yelverton
- Last CQC check: 03/Apr/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2024-01-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-01-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-01-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-01-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-01-26
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-01-26

### Other

- Finding
  - Evidence: The management team were open, honest and committed to improvement during and after the inspection.
  - Published: 2024-01-26
- Finding
  - Evidence: People and relatives were actively engaged through monthly resident meetings, weekly relative updates, and annual surveys.
  - Published: 2024-01-26
- Finding
  - Evidence: DoLS authorisations had been identified and applied for appropriately.
  - Published: 2024-01-26
- Finding
  - Evidence: A calm, positive culture was observed with person-centred interactions at mealtimes and throughout the service.
  - Published: 2024-01-26
- Finding
  - Evidence: The service had good working relationships with healthcare professionals including weekly GP visits and community nurse support.
  - Published: 2024-01-26
- Finding
  - Evidence: Infection prevention and control practices were assured across all assessed areas including PPE use, admissions, and outbreak management.
  - Published: 2024-01-26
- Finding
  - Evidence: Staffing levels were sufficient and staff were recruited safely with appropriate DBS checks and references.
  - Published: 2024-01-26
- Finding
  - Evidence: People and relatives spoke positively about the service; people described staff as 'lovely', 'wonderful' and felt safe and well looked after.
  - Published: 2024-01-26
- **record_keeping** _(moderate)_
  - Evidence: audits were not in place to review people's care plans and some records had not been reviewed for a number of months.
  - Published: 2024-01-26
- **supervision_appraisal** _(moderate)_
  - Evidence: The management team told us they had identified that the frequency of formal staff supervision and appraisal needed improvement.
  - Published: 2024-01-26
- **staff_training** _(moderate)_
  - Evidence: there were gaps in the staffs' training. The finance manager told us they had identified that there were gaps in staff training and had produced a training plan.
  - Published: 2024-01-26
- **incident_learning** _(moderate)_
  - Evidence: there was no process in place to analyse accidents and incidents on a wider scale therefore identifying potential accident/incident areas within the service.
  - Published: 2024-01-26
- **consent_capacity** _(critical)_
  - Evidence: mental capacity assessments and best interests decisions had not always taken place. This meant that restrictions may be placed upon people that may not be appropriate.
  - Published: 2024-01-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-26
- Finding
  - Staffing and recruitment
  - Published: 2024-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-26
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-26
- Finding
  - Using medicines safely
  - Published: 2024-01-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-01-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-01-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-115717918

HomeCare Compass is an independent guide and is not affiliated with the CQC.