# Agape Care Agency Limited

Agape Care Agency Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/03/2023

## Practical info

- Postcode: SE13 6SR
- Registered manager: White, Kimberly
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 01/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-29

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-29
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-03-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-29

### Other

- Finding
  - Evidence: Cultural, religious and equality and diversity needs were respected and recorded in care plans.
  - Published: 2023-03-29
- Finding
  - Evidence: Registered manager understood duty of candour responsibilities and legal obligations to notify CQC of incidents.
  - Published: 2023-03-29
- Finding
  - Evidence: Staff liaised effectively with health and social care professionals including nurses and occupational therapists.
  - Published: 2023-03-29
- Finding
  - Evidence: Staff completed safeguarding training and understood how to identify and report abuse.
  - Published: 2023-03-29
- Finding
  - Evidence: People felt safe and expressed high satisfaction with care staff, describing them as kind, compassionate and consistent.
  - Published: 2023-03-29
- Finding
  - Evidence: Staff recruitment followed safe processes including DBS checks, right to work checks, and job references.
  - Published: 2023-03-29
- Finding
  - Evidence: Medicines were managed safely with regular audits and GP referrals for annual reviews; no medication errors found.
  - Published: 2023-03-29
- **record_keeping** _(minor)_
  - Evidence: Feedback was received through telephone calls but these were not recorded and monitored.
  - Published: 2023-03-29

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-29
- Finding
  - Staffing and recruitment
  - Published: 2023-03-29
- Finding
  - Using medicines safely
  - Published: 2023-03-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-29
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11565031437

HomeCare Compass is an independent guide and is not affiliated with the CQC.