# Empathy Care Services

*Operated by Empathy Care Services Limited.*

Empathy Care Services is a CQC-regulated home-care agency in Peterborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/12/2022

## Practical info

- Postcode: PE6 7JP
- Registered manager: Chimwara, Cassim
- Local authority: Peterborough
- Region: East
- City: Peterborough
- Last CQC check: 22/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints handled promptly with follow-up to ensure people's satisfaction.
  - Published: 2022-12-22
- Finding
  - Evidence: Comprehensive staff induction, training, supervision and competency assessment processes.
  - Published: 2022-12-22
- Finding
  - Evidence: Registered manager led by example, fostering an open, honest culture with effective quality assurance and incident learning.
  - Published: 2022-12-22
- Finding
  - Evidence: Effective multi-agency working with GPs, SALTs, community nurses and social workers.
  - Published: 2022-12-22
- Finding
  - Evidence: Strong person-centred culture with staff respecting dignity, privacy, independence and individual preferences.
  - Published: 2022-12-22
- Finding
  - Evidence: Medicines administered correctly with no missed doses reported by people or relatives.
  - Published: 2022-12-22
- Finding
  - Evidence: Consistent and knowledgeable staff team with robust safeguarding awareness and safe recruitment processes.
  - Published: 2022-12-22
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people however had care call visits that were not as evenly spaced as planned. The registered manager was aware of this and had reminded staff to report when running late.
  - Published: 2022-12-22
- **care_planning** _(minor)_
  - Evidence: In some people's care plans however, further detail was required around the orientation of a sling to a lifting hoist.
  - Published: 2022-12-22
- **record_keeping** _(moderate)_
  - Evidence: we found one person who needed medicines administered in a specific way and time, and this information had not been included on the person's MAR.
  - Published: 2022-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11554015794

HomeCare Compass is an independent guide and is not affiliated with the CQC.