# New Dawn Care Agency Ltd

New Dawn Care Agency Ltd is a CQC-regulated home-care agency in Craven Arms.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/07/2022

## Practical info

- Postcode: SY7 9AW
- Registered manager: Wintle, Rachel
- Local authority: Shropshire
- Region: West Midlands
- City: Craven Arms
- Last CQC check: 01/Jul/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People reported feeling safe, with good time-keeping and consistent use of PPE by staff.
  - Published: 2022-07-01
- Finding
  - Evidence: Service worked in partnership with health and social care professionals to achieve good outcomes.
  - Published: 2022-07-01
- Finding
  - Evidence: Proactive recruitment and staff retention through wellbeing initiatives and engagement with various organisations.
  - Published: 2022-07-01
- Finding
  - Evidence: Open and honest management who understood the duty of candour and responded quickly when things went wrong.
  - Published: 2022-07-01
- Finding
  - Evidence: Safe recruitment with pre-employment and DBS checks, and enough suitably trained staff to meet people's needs.
  - Published: 2022-07-01
- Finding
  - Evidence: Medicines were managed safely by suitably trained staff, with regular audits and spot checks to identify errors.
  - Published: 2022-07-01
- **governance** _(minor)_
  - Evidence: Some quality assurance tools needed improving as it had not been identified that mobility and diabetes risk assessments did not contain robust details.
  - Published: 2022-07-01
- **care_planning** _(minor)_
  - Evidence: Risk assessments were in place, however mobility and diabetes risk assessments were not always robust enough to identify and mitigate all potential risks.
  - Published: 2022-07-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-01
- Finding
  - Staffing and recruitment
  - Published: 2022-07-01
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-07-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-01
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-07-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-01
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-115483525

HomeCare Compass is an independent guide and is not affiliated with the CQC.