# Phoenix Care At Home Limited

*Operated by Phoenix Care at Home Ltd.*

Phoenix Care At Home Limited is a CQC-regulated home-care agency in Braunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/10/2022

## Practical info

- Postcode: EX33 1EE
- Registered manager: Earner, Carol
- Local authority: Devon
- Region: South West
- City: Braunton
- Last CQC check: 06/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-06
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-10-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-06

### Other

- Finding
  - Evidence: Flexible support outside commissioned hours, including night call-outs and emergency assistance
  - Published: 2022-10-06
- Finding
  - Evidence: Responsive medicines management, including arranging online prescription delivery when local chemist had issues
  - Published: 2022-10-06
- Finding
  - Evidence: People valued as partners — one person designed the satisfaction survey, another contributed to manual handling training
  - Published: 2022-10-06
- Finding
  - Evidence: Open, hands-on management team with 24/7 on-call system and supportive culture for staff
  - Published: 2022-10-06
- Finding
  - Evidence: Effective infection control measures during the pandemic, including staff minimising personal contacts
  - Published: 2022-10-06
- Finding
  - Evidence: Robust recruitment with DBS checks and thorough induction including the Care Certificate
  - Published: 2022-10-06
- Finding
  - Evidence: Strong partnership working with health professionals who praised the service's competence and communication
  - Published: 2022-10-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-06
- Finding
  - End of life care and support
  - Published: 2022-10-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-06
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; interests and activities
  - Published: 2022-10-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-06
- Finding
  - Using medicines safely
  - Published: 2022-10-06
- Finding
  - Staffing and recruitment
  - Published: 2022-10-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-06
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2022-10-06
- Finding
  - Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-10-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-115480501

HomeCare Compass is an independent guide and is not affiliated with the CQC.