# Dimensions South Yorkshire (South) Domiciliary Care Office

*Operated by Dimensions (UK) Limited.*

Dimensions South Yorkshire (South) Domiciliary Care Office is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/03/2023

## Practical info

- Postcode: S2 2AD
- Registered manager: Thompson Davies, Claire
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 08/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-08
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-08

### Other

- Finding
  - Evidence: Staff and management shared a vision of continuous improvement and responded positively to feedback during the inspection.
  - Published: 2023-03-08
- Finding
  - Evidence: Medicines and records were audited frequently and the service followed STOMP principles.
  - Published: 2023-03-08
- Finding
  - Evidence: The provider worked closely with external healthcare professionals, incorporating their guidance into care plans.
  - Published: 2023-03-08
- Finding
  - Evidence: Care plans contained detailed communication assessments including idiosyncratic gestures, signs and symbols, reflecting the Accessible Information Standard.
  - Published: 2023-03-08
- Finding
  - Evidence: People were supported to access a wide range of community activities, employment, and social events, actively avoiding social isolation.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff had thorough inductions including two weeks shadowing, regular supervision, and a broad range of training refreshed to keep knowledge up to date.
  - Published: 2023-03-08
- Finding
  - Evidence: Safe recruitment practices were followed and enough staff were deployed to meet people's needs, including one-to-one support where required.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff promoted equality and diversity and provided culturally appropriate care; relatives described their loved ones as well looked after and happy.
  - Published: 2023-03-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-08
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-03-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-08
- Finding
  - Using medicines safely
  - Published: 2023-03-08
- Finding
  - Staffing and recruitment
  - Published: 2023-03-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-03-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11546948561

HomeCare Compass is an independent guide and is not affiliated with the CQC.