# Surrey Quality Care Services Limited

Surrey Quality Care Services Limited is a CQC-regulated home-care agency in Horley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 03/11/2022

## Practical info

- Postcode: RH6 9LW
- Registered manager: Emmanuel, Chinedum
- Local authority: Surrey
- Region: South East
- City: Horley
- Last CQC check: 03/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-03
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-11-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-03

### Other

- Finding
  - Evidence: Open, supportive management culture; staff felt well supported by the registered manager
  - Published: 2022-11-03
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-11-03
- Finding
  - Evidence: Effective quality assurance including spot checks, care plan reviews and medication audits
  - Published: 2022-11-03
- Finding
  - Evidence: Person-centred care with respect for individual cultures, preferences and dignity
  - Published: 2022-11-03
- Finding
  - Evidence: Provider working in line with the Mental Capacity Act and seeking consent
  - Published: 2022-11-03
- Finding
  - Evidence: Staff received regular training, supervision and shadowing; new staff completed the Care Certificate
  - Published: 2022-11-03
- Finding
  - Evidence: Robust recruitment process including DBS checks and pre-employment verification
  - Published: 2022-11-03
- Finding
  - Evidence: People felt safe and were supported by a consistent staff team who understood their needs well
  - Published: 2022-11-03
- **medication_management** _(minor)_
  - Evidence: Some people were supported to take PRN (as and when required) medicines. There was no written protocol in place for when people should have this medication
  - Published: 2022-11-03

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-03
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-11-03
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-03
- Finding
  - Planning personalised care; End of life care and support
  - Published: 2022-11-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-03
- Finding
  - Using medicines safely
  - Published: 2022-11-03
- Finding
  - Staffing and recruitment
  - Published: 2022-11-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-11-03

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-11-03
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-11-03
- Finding
  - Managers and staff being clear about their roles; understanding quality, risks and regulatory requirements
  - Published: 2022-11-03
- Finding
  - Promoting a positive, person-centred culture; duty of candour
  - Published: 2022-11-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11545563126

HomeCare Compass is an independent guide and is not affiliated with the CQC.