# Your TL Homecare

*Operated by Your TL Homecare Ltd.*

Your TL Homecare is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 11/11/2022

## Practical info

- Postcode: MK42 7QB
- Registered manager: Prater, Sonya
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 11/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; dignity and independence
  - Published: 2022-12-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-01
- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2022-12-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-01

### Other

- Finding
  - Evidence: The registered manager was described as approachable, supportive and conducted spot checks and review visits.
  - Published: 2022-12-01
- Finding
  - Evidence: A complaints policy and log were in place and people felt confident raising concerns.
  - Published: 2022-12-01
- Finding
  - Evidence: People and relatives described care as kind, respectful and person-centred, promoting independence.
  - Published: 2022-12-01
- Finding
  - Evidence: Staff always sought consent when providing care, in line with Mental Capacity Act principles.
  - Published: 2022-12-01
- Finding
  - Evidence: People were supported to access health professionals promptly when needs changed.
  - Published: 2022-12-01
- Finding
  - Evidence: Staff completed induction including online, face-to-face training and shadowing of experienced colleagues.
  - Published: 2022-12-01
- Finding
  - Evidence: Medicines were administered by trained and competent staff with completed MAR records.
  - Published: 2022-12-01
- Finding
  - Evidence: People and relatives reported staff arrived on time, communicated proactively about lateness, and stayed for the full duration of visits.
  - Published: 2022-12-01
- Finding
  - Evidence: Staff received safeguarding training and understood reporting responsibilities to external organisations.
  - Published: 2022-12-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-01

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-01
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-01
- Finding
  - Using medicines safely
  - Published: 2022-12-01
- Finding
  - Staffing and recruitment
  - Published: 2022-12-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-01
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-01
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
  - Published: 2022-12-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11530789878

HomeCare Compass is an independent guide and is not affiliated with the CQC.