# AO Healthcare

*Operated by Alexander Owen Consultants Limited.*

AO Healthcare is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/06/2023

## Practical info

- Postcode: MK10 7GG
- Registered manager: Harris, Stella
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 28/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-06-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-28

### Other

- Finding
  - Evidence: Registered manager demonstrated in-depth knowledge of the person supported and a clear quality-focused ethos.
  - Published: 2023-06-28
- Finding
  - Evidence: Robust governance framework including audits, satisfaction surveys, and action plans for continuous improvement.
  - Published: 2023-06-28
- Finding
  - Evidence: Excellent communication systems including a secure social media platform kept staff and families informed.
  - Published: 2023-06-28
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and reflected individual preferences and cultural needs.
  - Published: 2023-06-28
- Finding
  - Evidence: Staff received comprehensive induction, ongoing training, supervision, and spot checks.
  - Published: 2023-06-28
- Finding
  - Evidence: Medicines administration records were accurate and regular medication audits were conducted.
  - Published: 2023-06-28
- Finding
  - Evidence: Consistent, regular staffing team reduced anxiety for the person using the service and built trust.
  - Published: 2023-06-28
- Finding
  - Evidence: People felt safe and staff demonstrated strong safeguarding knowledge and reporting procedures.
  - Published: 2023-06-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-28
- Finding
  - Using medicines safely
  - Published: 2023-06-28
- Finding
  - Staffing and recruitment
  - Published: 2023-06-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-28
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-06-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11529571785

HomeCare Compass is an independent guide and is not affiliated with the CQC.