# Glorylilly Care Limited

Glorylilly Care Limited is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/11/2022

## Practical info

- Postcode: TR4 9NH
- Registered manager: Maduveko, Hanika
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 10/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Innovative adjustments for people with disabilities, e.g. large-print cooking instructions and electric magnifier provided to a partially sighted person.
  - Published: 2022-11-10
- Finding
  - Evidence: End of life care plans in place and staff trained to deliver compassionate end of life support.
  - Published: 2022-11-10
- Finding
  - Evidence: Positive staff culture with high retention; staff described it as 'the best job I've had for a long time.'
  - Published: 2022-11-10
- Finding
  - Evidence: Effective quality assurance system with audits, action plans and prompt follow-up on identified improvements.
  - Published: 2022-11-10
- Finding
  - Evidence: Responsive registered manager visited people frequently, went above and beyond, and was described as deeply caring and empathetic.
  - Published: 2022-11-10
- Finding
  - Evidence: Care plans were personalised, detailing preferences, communication needs and independence goals.
  - Published: 2022-11-10
- Finding
  - Evidence: Staff received role-relevant training including induction with shadowing, and regular supervisions found useful.
  - Published: 2022-11-10
- Finding
  - Evidence: Medicines administered safely with MAR records checked by the registered manager and staff competency assessed.
  - Published: 2022-11-10
- Finding
  - Evidence: Robust recruitment practices with appropriate pre-employment checks in place.
  - Published: 2022-11-10
- Finding
  - Evidence: Staff knowledgeable about safeguarding responsibilities and up to date with training; people confirmed they felt safe.
  - Published: 2022-11-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11524603762

HomeCare Compass is an independent guide and is not affiliated with the CQC.