# Routes Healthcare Wirral

*Operated by Routes Healthcare (North) Limited.*

Routes Healthcare Wirral is a CQC-regulated home-care agency in Wirral.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/07/2023

## Practical info

- Postcode: CH62 3NX
- Local authority: Wirral
- Region: North West
- City: Wirral
- Last CQC check: 05/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-05

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-05

### Other

- Finding
  - Evidence: Staff felt well supported with regular supervisions, appraisals and community observations.
  - Published: 2023-07-05
- Finding
  - Evidence: Effective governance including audits, compliance reviews, and regular staff meetings.
  - Published: 2023-07-05
- Finding
  - Evidence: Positive leadership culture with a proactive manager who had already identified most inspection issues and created action plans.
  - Published: 2023-07-05
- Finding
  - Evidence: People were treated with dignity, kindness and respect, with staff promoting independence.
  - Published: 2023-07-05
- Finding
  - Evidence: Person-centred care plans co-created with people and relatives, reflecting individual choices and preferences.
  - Published: 2023-07-05
- Finding
  - Evidence: Lessons were learnt from incidents and learning was shared with the staff team.
  - Published: 2023-07-05
- Finding
  - Evidence: Effective infection prevention and control procedures with appropriate PPE provision and training.
  - Published: 2023-07-05
- Finding
  - Evidence: Sufficient safely recruited staff with consistent small teams supporting people, and adequate travel time between visits.
  - Published: 2023-07-05
- Finding
  - Evidence: People and relatives felt safe with the support provided and staff were knowledgeable about safeguarding procedures.
  - Published: 2023-07-05

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-07-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-05
- Finding
  - Staffing and recruitment
  - Published: 2023-07-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-05
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-07-05

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-07-05
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
  - Published: 2023-07-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-07-05
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11523185787

HomeCare Compass is an independent guide and is not affiliated with the CQC.