# Oasis Plus Care Services Ltd

Oasis Plus Care Services Ltd is a CQC-regulated home-care agency in Morden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/06/2023

## Practical info

- Postcode: SM4 5BT
- Registered manager: Dube, Hilda
- Local authority: Merton
- Region: London
- City: Morden
- Last CQC check: 22/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-22
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-22

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-22
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-06-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-22

### Other

- Finding
  - Evidence: Range of audits in place covering care records and staff support to maintain quality.
  - Published: 2023-06-22
- Finding
  - Evidence: Registered manager experienced, transparent and engaged; person stated 'It is very well managed indeed.'
  - Published: 2023-06-22
- Finding
  - Evidence: Personalised care planning reflecting individual background, preferences and complex needs.
  - Published: 2023-06-22
- Finding
  - Evidence: Person described care as 'exemplary' with staff going 'above and beyond the call of duty.'
  - Published: 2023-06-22
- Finding
  - Evidence: Consistency of care from a small number of staff who knew the person well, fostering good relationships.
  - Published: 2023-06-22
- Finding
  - Evidence: Strong infection control practices; person stated 'Infection control really could not be better.'
  - Published: 2023-06-22
- Finding
  - Evidence: Medicines managed safely with appropriate training, recording and auditing by the provider.
  - Published: 2023-06-22
- Finding
  - Evidence: Excellent staff timekeeping with no missed visits; person stated 'Time keeping is excellent, always on the dot. No missed calls whatsoever.'
  - Published: 2023-06-22

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-22

### safe

- Finding
  - Assessing risk, safety monitoring and management; learning lessons when things go wrong
  - Published: 2023-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-22
- Finding
  - Staffing and recruitment
  - Published: 2023-06-22
- Finding
  - Using medicines safely
  - Published: 2023-06-22

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-22
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11516737304

HomeCare Compass is an independent guide and is not affiliated with the CQC.