# Kerensa Support Limited

Kerensa Support Limited is a CQC-regulated home-care agency in Truro.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/12/2022

## Practical info

- Postcode: TR4 8PN
- Registered manager: Richards, Donna
- Local authority: Cornwall
- Region: South West
- City: Truro
- Last CQC check: 01/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, transparent culture with accessible leadership and robust whistleblowing and duty of candour arrangements
  - Published: 2023-02-22
- Finding
  - Evidence: Effective multi-disciplinary working with timely referrals and care records updated to reflect professional guidance
  - Published: 2023-02-22
- Finding
  - Evidence: Positive feedback from relatives, health and social care professionals praising staff skill, management responsiveness and overall quality
  - Published: 2023-02-22
- Finding
  - Evidence: Comprehensive induction and training programme with shadowing, competency assessment and ongoing supervision
  - Published: 2023-02-22
- Finding
  - Evidence: No agency staff used; absences covered internally ensuring continuity of care from familiar staff
  - Published: 2023-02-22
- Finding
  - Evidence: Safe medicines management with regular competency checks, audits and person-centred 'when required' protocols
  - Published: 2023-02-22
- Finding
  - Evidence: Strong person-centred culture with staff demonstrating thorough understanding of individual needs, preferences and communication methods
  - Published: 2023-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11512720357

HomeCare Compass is an independent guide and is not affiliated with the CQC.