# East Sussex Community Support Service

*Operated by East Sussex County Council.*

East Sussex Community Support Service is a CQC-regulated home-care agency in Eastbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/12/2022

## Practical info

- Postcode: BN23 6PE
- Local authority: East Sussex
- Region: South East
- City: Eastbourne
- Last CQC check: 07/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-12-07
- Finding
  - Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
  - Published: 2022-12-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-07

### Other

- Finding
  - Evidence: Quality assurance systems including compliance audits and continuous improvement plans in place
  - Published: 2022-12-07
- Finding
  - Evidence: Effective partnership working with MDT including PBS team, community learning disability team, GP and OT
  - Published: 2022-12-07
- Finding
  - Evidence: Staff supported to develop professionally with senior and champion roles, career progression and extensive training
  - Published: 2022-12-07
- Finding
  - Evidence: New management structure with two registered managers provided clear leadership and improved staff morale
  - Published: 2022-12-07
- Finding
  - Evidence: Comprehensive communication support including Makaton, easy read materials, pictures and tailored interaction styles
  - Published: 2022-12-07
- Finding
  - Evidence: Strong person-centred culture underpinned by FREDA principles embedded into practice and supervision
  - Published: 2022-12-07
- Finding
  - Evidence: Flexible staffing with compatibility matching tool to ensure best staff-person pairings when regular staff unavailable
  - Published: 2022-12-07
- Finding
  - Evidence: Individualised PBS plans used in line with best practice for people with learning disabilities and autism
  - Published: 2022-12-07
- Finding
  - Evidence: People involved in staff recruitment including interview panels, influencing selection decisions
  - Published: 2022-12-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-07
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; activities
  - Published: 2022-12-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-07
- Finding
  - Using medicines safely
  - Published: 2022-12-07
- Finding
  - Staffing and recruitment
  - Published: 2022-12-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-07

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11511730078

HomeCare Compass is an independent guide and is not affiliated with the CQC.