# Pro Healthcare Services

*Operated by Pro Healthcare Services Limited.*

Pro Healthcare Services is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 29/03/2023

## Practical info

- Postcode: LS4 2PU
- Registered manager: Muvavarirwa, Agness
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 29/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-13
- Finding
  - Staff working with other agencies; Supporting people to eat and drink; Supporting people to access healthcare
  - Published: 2023-04-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-13

### Other

- Finding
  - Evidence: Infection control training was in place and PPE supply was reported as adequate.
  - Published: 2023-04-13
- Finding
  - Evidence: Registered manager understood and could evidence application of the duty of candour.
  - Published: 2023-04-13
- Finding
  - Evidence: End of life care plans were in place and staff were trained in end of life care.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff worked closely with other professionals including OTs, district nurses, case managers and GPs.
  - Published: 2023-04-13
- Finding
  - Evidence: Care plans were detailed, identifying communication needs, preferences, routines and equality characteristics.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff treated people with dignity and respect; relatives gave consistently positive feedback about care quality.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff worked within the principles of the Mental Capacity Act, with consent sought before providing care.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff knowledgeable about safeguarding, with a robust log of safeguarding incidents and actions taken.
  - Published: 2023-04-13
- Finding
  - Evidence: People's records contained detailed risk information with guidance for staff on managing identified risks.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff recruited safely with pre-employment checks including DBS, employment history and references.
  - Published: 2023-04-13
- **incident_learning** _(minor)_
  - Evidence: The service completed regular surveys for staff and people who use the service. However, there was no evidence information gathered was used to improve the service.
  - Published: 2023-04-13
- **staff_training** _(moderate)_
  - Evidence: Staff were up to date with training and there was a training matrix in place, however, this was not up to date therefore we could not be assured the registered manager had oversight on training.
  - Published: 2023-04-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns; End of life care and support
  - Published: 2023-04-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-13
- Finding
  - Assessing risk, safety monitoring and management; Lessons learnt when things go wrong
  - Published: 2023-04-13
- Finding
  - Monitoring late or missed calls
  - Published: 2023-04-13
- Finding
  - Staffing and recruitment
  - Published: 2023-04-13

### well_led

- Finding
  - Working in partnership with others; Duty of candour
  - Published: 2023-04-13
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture
  - Published: 2023-04-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11511199600

HomeCare Compass is an independent guide and is not affiliated with the CQC.