# Emerald Care Services (UK) Limited

Emerald Care Services (UK) Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/10/2023

## Practical info

- Postcode: SW9 7HJ
- Registered manager: Aminu, Adedolapo
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 28/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints were handled in line with policy, with written acknowledgement, investigation and outcome communicated to complainants.
  - Published: 2023-10-28
- Finding
  - Evidence: Provider engaged people and staff through twice-yearly surveys, team meetings and a 'carer of the month' recognition scheme.
  - Published: 2023-10-28
- Finding
  - Evidence: Staff received reflective accounts training and supervision to embed learning and support professional development.
  - Published: 2023-10-28
- Finding
  - Evidence: The registered manager carried out regular spot checks, audits and quality monitoring calls, acting on findings to drive improvement.
  - Published: 2023-10-28
- Finding
  - Evidence: End of life care was well supported, including staff bereavement support and partnership working with healthcare specialists.
  - Published: 2023-10-28
- Finding
  - Evidence: Robust medicines management with monthly MAR chart reviews and field supervisor competency observations.
  - Published: 2023-10-28
- Finding
  - Evidence: Cultural, religious and spiritual needs were identified at assessment and reflected in care plans, including same-gender staff where required.
  - Published: 2023-10-28
- Finding
  - Evidence: Staff were consistently matched to the same people, building trust and rapport, welcomed by people and relatives.
  - Published: 2023-10-28
- Finding
  - Evidence: Electronic call monitoring reduced the risk of missed or late visits, with office staff alerted to any delays in real time.
  - Published: 2023-10-28
- Finding
  - Evidence: People felt safe and staff understood their safeguarding responsibilities, with up-to-date procedures and training in place.
  - Published: 2023-10-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11510351436

HomeCare Compass is an independent guide and is not affiliated with the CQC.