# Touchheart Healthcare Main Office

*Operated by Touchheart Healthcare Ltd.*

Touchheart Healthcare Main Office is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/06/2023

## Practical info

- Postcode: B16 8SP
- Registered manager: Ofinam, Dennis
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 13/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-06-13

### Other

- Finding
  - Evidence: Regular audits, spot checks and quality assurance systems in place
  - Published: 2023-06-13
- Finding
  - Evidence: Effective safeguarding processes with staff demonstrating clear knowledge of procedures
  - Published: 2023-06-13
- Finding
  - Evidence: Consistent care staff and responsive office communication valued by people and relatives
  - Published: 2023-06-13
- Finding
  - Evidence: Open and inclusive culture with strong registered manager leadership and responsive action to feedback
  - Published: 2023-06-13
- Finding
  - Evidence: Staff well trained with comprehensive induction, shadow shifts and regular supervision
  - Published: 2023-06-13
- Finding
  - Evidence: Medicines managed safely with weekly audits, MAR sheet checks and staff competency assessments
  - Published: 2023-06-13
- Finding
  - Evidence: Safe and thorough recruitment process including DBS checks and references
  - Published: 2023-06-13
- Finding
  - Evidence: Person-centred care plans with detailed information around individuals' likes, dislikes, wishes and preferences
  - Published: 2023-06-13
- **end_of_life_care** _(minor)_
  - Evidence: No-one was receiving end of life care at the time of our inspection. People's end of life choices and preferences were not yet recorded.
  - Published: 2023-06-13

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-13
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-06-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-13
- Finding
  - Using medicines safely
  - Published: 2023-06-13
- Finding
  - Staffing and recruitment
  - Published: 2023-06-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong
  - Published: 2023-06-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-13

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-13
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-06-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-13
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2023-06-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11505043770

HomeCare Compass is an independent guide and is not affiliated with the CQC.