# MF Healthcare Limited

MF Healthcare Limited is a CQC-regulated home-care agency in Wisbech.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/03/2023

## Practical info

- Postcode: PE13 3BH
- Registered manager: Wells, Louise
- Local authority: Cambridgeshire
- Region: East
- City: Wisbech
- Last CQC check: 24/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-07

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives
  - Published: 2023-04-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-07

### Other

- Finding
  - Evidence: Systems and processes in place to manage and follow up on accidents and incidents
  - Published: 2023-04-07
- Finding
  - Evidence: Good practice noted around positive behaviour support and catheter care
  - Published: 2023-04-07
- Finding
  - Evidence: The registered manager was described as approachable, supportive and on the ball
  - Published: 2023-04-07
- Finding
  - Evidence: People and relatives were involved in assessments, planning and review of care
  - Published: 2023-04-07
- Finding
  - Evidence: Staff treated people with kindness, compassion, dignity and respect
  - Published: 2023-04-07
- Finding
  - Evidence: Care plans were person-centred and included details about ethnicity, faith and culture
  - Published: 2023-04-07
- Finding
  - Evidence: People's capacity to consent was documented and staff obtained consent before delivering care
  - Published: 2023-04-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-07
- Finding
  - Staffing and recruitment
  - Published: 2023-04-07
- Finding
  - Using medicines safely
  - Published: 2023-04-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-07
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2023-04-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11504366612

HomeCare Compass is an independent guide and is not affiliated with the CQC.