# Assured Care Services (MK) Ltd

Assured Care Services (MK) Ltd is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/07/2022

## Practical info

- Postcode: MK2 3HU
- Registered manager: Hersi, Badra
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 16/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-16
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-16

### Other

- Finding
  - Evidence: Audits, spot checks and surveys used to monitor quality
  - Published: 2022-07-16
- Finding
  - Evidence: Registered manager promoted an open, inclusive and empowering culture and understood duty of candour
  - Published: 2022-07-16
- Finding
  - Evidence: Personalised care including respect for religious practices (e.g. arranging mosque attendance)
  - Published: 2022-07-16
- Finding
  - Evidence: Staff treated people with dignity, respect and promoted independence
  - Published: 2022-07-16
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act
  - Published: 2022-07-16
- Finding
  - Evidence: Staff received induction and training including manual handling, infection control and personal care
  - Published: 2022-07-16
- Finding
  - Evidence: Sufficient staffing with no missed calls reported
  - Published: 2022-07-16
- Finding
  - Evidence: Safe recruitment practices including DBS and character checks in place
  - Published: 2022-07-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-16
- Finding
  - Using medicines safely
  - Published: 2022-07-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-16
- Finding
  - Staffing and recruitment
  - Published: 2022-07-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-16
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-07-16
- Finding
  - Managers and staff understanding roles, quality, risks and regulatory requirements
  - Published: 2022-07-16
- Finding
  - Duty of candour and information sharing
  - Published: 2022-07-16
- Finding
  - Continuous learning and improving care; promoting a positive person-centred culture
  - Published: 2022-07-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11502890470

HomeCare Compass is an independent guide and is not affiliated with the CQC.