# Purple Flower Care

*Operated by Purple Flower Care Ltd.*

Purple Flower Care is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/12/2022

## Practical info

- Postcode: B16 8SP
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 15/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-30
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-12-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-30

### Other

- Finding
  - Evidence: Staff felt valued and supported by the registered manager, who was accessible 24/7.
  - Published: 2022-12-30
- Finding
  - Evidence: Staff enabled the person to access specialist health support and annual health checks in the community.
  - Published: 2022-12-30
- Finding
  - Evidence: Adequate staffing numbers with appropriate DBS recruitment checks in place.
  - Published: 2022-12-30
- Finding
  - Evidence: Medicines were managed safely with effective processes to assess, administer, record and store medicines.
  - Published: 2022-12-30
- Finding
  - Evidence: Staff were kind, calm, compassionate and used positive, respectful language which the person understood and responded well to.
  - Published: 2022-12-30
- **infection_control** _(minor)_
  - Evidence: There was no risk assessment completed to identify the risks posed by this decision [staff not wearing masks] and how they could be reduced.
  - Published: 2022-12-30
- **communication_with_families** _(moderate)_
  - Evidence: A key individual in the person's life told us they had not been invited to participate in reviews of the person's care.
  - Published: 2022-12-30

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-30
- Finding
  - Supporting people to develop and maintain relationships; follow interests and take part in activities
  - Published: 2022-12-30
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-30

### safe

- Finding
  - Using medicines safely
  - Published: 2022-12-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-30
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-30
- Finding
  - Assessing risk, safety monitoring and management; Staffing and recruitment
  - Published: 2022-12-30

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-30
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-30
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-12-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11500400165

HomeCare Compass is an independent guide and is not affiliated with the CQC.