# KEPA Care Solutions Limited

KEPA Care Solutions Limited is a CQC-regulated home-care agency in Rochester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: ME2 4DY
- Registered manager: Crosby-Bennin, Paulina
- Local authority: Medway
- Region: South East
- City: Rochester
- Last CQC check: 04/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-28
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-28

### Other

- Finding
  - Evidence: Quality assurance systems in place including care plan, medicine and spot-check audits with action plans for any shortfalls.
  - Published: 2023-04-28
- Finding
  - Evidence: Strong partnerships with healthcare professionals and local authority, with timely responses to queries and collaborative working.
  - Published: 2023-04-28
- Finding
  - Evidence: Open, person-centred culture with an approachable registered manager accessible to staff and people at all times.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff supported people's independence effectively, with healthcare professionals noting marked improvements in social engagement and life skills.
  - Published: 2023-04-28
- Finding
  - Evidence: Medicines administered safely with no gaps in MARs and monthly audits conducted by the registered manager.
  - Published: 2023-04-28
- Finding
  - Evidence: Safe recruitment practices including DBS checks and two references for all staff.
  - Published: 2023-04-28
- Finding
  - Evidence: Detailed, personalised care plans including risk assessments linked to specific conditions such as epilepsy and Fragile X syndrome.
  - Published: 2023-04-28
- Finding
  - Evidence: People reported feeling safe and happy with care staff, with consistent staff allocation and punctual visits.
  - Published: 2023-04-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-28
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-04-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-28
- Finding
  - Using medicines safely
  - Published: 2023-04-28
- Finding
  - Staffing and recruitment
  - Published: 2023-04-28
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-28

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11499778921

HomeCare Compass is an independent guide and is not affiliated with the CQC.