# Flexi Coventry Limited

Flexi Coventry Limited is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/06/2022

## Practical info

- Postcode: CV7 9AJ
- Registered manager: Marufu, Loreen
- Local authority: Warwickshire
- Region: West Midlands
- City: Coventry
- Last CQC check: 22/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2022-06-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-22
- Finding
  - Supporting people to eat and drink enough; working with other agencies; accessing healthcare services
  - Published: 2022-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-22

### Other

- Finding
  - Evidence: Effective working relationships with other professionals including GPs and specialist nurses
  - Published: 2022-06-22
- Finding
  - Evidence: Clear management structure with good managerial and provider oversight; on-call duty manager available out of hours
  - Published: 2022-06-22
- Finding
  - Evidence: Proactive approach to risk reduction with monthly analysis of accidents, incidents and complaints
  - Published: 2022-06-22
- Finding
  - Evidence: Registered manager demonstrated good understanding of the Accessible Information Standard with information available in different formats and languages
  - Published: 2022-06-22
- Finding
  - Evidence: Staff promoted people's independence, dignity and privacy; described as 'kind and respectful'
  - Published: 2022-06-22
- Finding
  - Evidence: Care plans developed in partnership with people, reflecting preferences, religious and cultural beliefs
  - Published: 2022-06-22
- Finding
  - Evidence: Staff received induction and ongoing training; spot checks carried out on staff practice
  - Published: 2022-06-22
- Finding
  - Evidence: Comprehensive assessments completed with detailed guidance to inform staff how to support people safely
  - Published: 2022-06-22
- Finding
  - Evidence: Staff received safeguarding training and understood their responsibilities to report concerns
  - Published: 2022-06-22
- Finding
  - Evidence: Electronic system in place to monitor staff arrival and departure times to ensure calls were not missed
  - Published: 2022-06-22
- Finding
  - Evidence: People received their medicines safely by staff trained in medicine management with competency assessments completed
  - Published: 2022-06-22

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-22
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-22
- Finding
  - Using medicines safely
  - Published: 2022-06-22
- Finding
  - Staffing and recruitment
  - Published: 2022-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-22

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-06-22
- Finding
  - Managers and staff clear about roles; understanding quality performance, risks and duty of candour
  - Published: 2022-06-22
- Finding
  - Promoting a positive person-centred culture; engaging and involving people, public and staff
  - Published: 2022-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11499740019

HomeCare Compass is an independent guide and is not affiliated with the CQC.