# Willow Wood Care Ltd

Willow Wood Care Ltd is a CQC-regulated home-care agency in Huddersfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/12/2022

## Practical info

- Postcode: HD1 5JP
- Registered manager: Karim, Shahida
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Huddersfield
- Last CQC check: 22/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-22
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2022-12-22

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-22
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-12-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-22

### Other

- Finding
  - Evidence: Regular staff engagement through team meetings, appraisals and spot checks to drive continuous improvement.
  - Published: 2022-12-22
- Finding
  - Evidence: Staff supported independence and dignity, with good understanding of MCA principles and consent.
  - Published: 2022-12-22
- Finding
  - Evidence: Positive feedback from people and relatives about staff kindness, professionalism and approachability of management.
  - Published: 2022-12-22
- Finding
  - Evidence: Registered manager closely monitored service delivery including visit timeliness, duration and care quality.
  - Published: 2022-12-22
- Finding
  - Evidence: Strong person-centred records and electronic care planning system ensuring timely and accurate record-keeping.
  - Published: 2022-12-22
- Finding
  - Evidence: Cultural and religious needs considered during care planning, including multilingual staff and flexible call times for religious festivals.
  - Published: 2022-12-22
- Finding
  - Evidence: Consistent staff team providing continuity of care, with people and relatives reporting punctuality and reliability.
  - Published: 2022-12-22
- **person_centred_care** _(minor)_
  - Evidence: The language used by some staff members was not always entirely dignified. We brought this to the attention of the registered manager.
  - Published: 2022-12-22
- **safeguarding** _(moderate)_
  - Evidence: We found not all safeguarding incidents had been reported to CQC. We discussed this with the registered manager, who was responsive to our feedback.
  - Published: 2022-12-22
- **record_keeping** _(minor)_
  - Evidence: People's care records did not always adequately address the risks associated with the equipment they used to support with their mobility.
  - Published: 2022-12-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-22
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-22
- Finding
  - Using medicines safely
  - Published: 2022-12-22
- Finding
  - Staffing and recruitment
  - Published: 2022-12-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-22

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2022-12-22
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-12-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11499690992

HomeCare Compass is an independent guide and is not affiliated with the CQC.