# Pottles Court

*Operated by Classic Care Homes (Devon) Limited.*

Pottles Court is a CQC-regulated home-care agency in Exminster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |

Rating published: 19/12/2017

## Practical info

- Postcode: EX6 8DG
- Registered manager: Pearson, Anne
- Local authority: Devon
- Region: South West
- City: Exminster
- Last CQC check: 13/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - End of life care was delivered compassionately with documented wishes, structured planning and strong professional partnerships.
  - Published: 2021-10-30
- Finding
  - People's relationships, values and cherished objects were respected and incorporated into care plans.
  - Published: 2021-10-30
- Finding
  - Staff demonstrated outstanding knowledge of individuals, using personal history and communication cues to provide dignified, compassionate care.
  - Published: 2021-10-30

### effective

- Finding
  - Staff received formal supervision and informal support; new staff were well inducted and assessed during probation.
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration were well supported with kitchen and care staff collaborating on individual preferences.
  - Published: 2021-10-30
- Finding
  - People were supported to access healthcare services with timely referrals and good professional communication.
  - Published: 2021-10-30
- Finding
  - MCA and DoLS responsibilities were understood and applied correctly with appropriate applications made.
  - Published: 2021-10-30
- Finding
  - Staff were trained across a range of subjects and practice was observed to ensure competence.
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Consistent, stable staff team with good multi-disciplinary health professional relationships and timely referrals.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective MCA and DoLS compliance with best interest decision-making well documented.
  - Published: 2021-10-30
- Finding
  - Evidence: Culture of openness with regular residents and guests meetings, staff engagement, apprenticeships, and transparent communication via blogs and noticeboards.
  - Published: 2021-10-30
- Finding
  - Evidence: Rich activity programme tailored to individual interests, promoting reminiscence, social engagement and quality of life.
  - Published: 2021-10-30
- Finding
  - Evidence: Exceptional leadership with provider actively engaged in national and local improvement initiatives, peer review groups, and research partnerships including the University of Exeter.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred, responsive care planning including hospital information packs and a 'deep dive' personalisation review.
  - Published: 2021-10-30
- Finding
  - Evidence: Exemplary end-of-life care supported by a structured 'End of Life Care - Difficult Conversations' framework, Treatment Escalation Plans, and strong links with community nurses and Hospiscare.
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding caring approach: staff demonstrated deep knowledge of individual residents, using personal history, body language and communication preferences to provide dignified, compassionate care.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were well managed, with competency-assessed staff, secure storage, and personalised pain assessment guidance.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment and selection processes with full DBS checks, resolving the previous breach from July 2015.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints were logged, responded to and audited with an appropriate action trail.
  - Published: 2021-10-30
- Finding
  - A wide range of activities were offered tailored to individual interests, promoting engagement and quality of life.
  - Published: 2021-10-30
- Finding
  - Care plans were personalised, up to date and developed in conjunction with people and their families.
  - Published: 2021-10-30

### safe

- Finding
  - Staffing levels met people's needs and were adjusted to reflect changing needs including end of life care.
  - Published: 2021-10-30
- Finding
  - Staff knew their safeguarding responsibilities and how to report abuse or poor practice.
  - Published: 2021-10-30
- Finding
  - Medicines were well managed with safe storage, trained staff and competency assessments.
  - Published: 2021-10-30
- Finding
  - Risks to people were assessed and managed with appropriate guidance and equipment in place.
  - Published: 2021-10-30
- Finding
  - Recruitment practices were robust and staff suitability was assured through DBS checks and references.
  - Published: 2021-10-30

### well_led

- Finding
  - Open culture with regular resident and guest meetings, staff engagement and transparent communication.
  - Published: 2021-10-30
- Finding
  - Robust audit systems monitored medicines, falls, equipment and staff practice with timely action taken.
  - Published: 2021-10-30
- Finding
  - Service engaged in national and local improvement initiatives, peer review and research partnerships.
  - Published: 2021-10-30
- Finding
  - Provider and management acted as visible role models promoting a compassionate, values-driven culture.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-114980576

HomeCare Compass is an independent guide and is not affiliated with the CQC.