# Supportive Care Services Ltd

Supportive Care Services Ltd is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Inadequate |
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Inadequate |

Rating published: 16/01/2026

## Practical info

- Postcode: B10 0ED
- Registered manager: Hussain, Soheeb
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 16/Jan/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-24
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-24

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-24

### Other

- Finding
  - Evidence: The provider was open and receptive to concerns identified during inspection and began making improvements immediately, including improving recruitment records.
  - Published: 2023-05-24
- Finding
  - Evidence: People and relatives said they felt safe with the care provided and felt able to speak with the provider.
  - Published: 2023-05-24
- Finding
  - Evidence: The provider employed staff reflective of people's cultural and religious backgrounds, with relatives reporting culturally sensitive care.
  - Published: 2023-05-24
- Finding
  - Evidence: Staff had completed training in infection control and the registered manager was aware of current government guidance.
  - Published: 2023-05-24
- Finding
  - Evidence: Relatives reported no late or shortened calls and said they had regular staff, helping with consistency of care.
  - Published: 2023-05-24
- **staff_competency** _(moderate)_
  - Evidence: Induction training was completed in one day and involved looking at policies and procedures. There was no system for new staff shadowing staff or having their competencies assessed prior to carrying out their role.
  - Published: 2023-05-24
- **supervision_appraisal** _(moderate)_
  - Evidence: The provider had failed to assess the effectiveness of the training given to staff. For example, spot checks and competency assessments were not completed.
  - Published: 2023-05-24
- **record_keeping** _(moderate)_
  - Evidence: The provider had failed to identify that accurate records relating to people's care were not being maintained, to ensure staff had access to consistent and accurate information.
  - Published: 2023-05-24
- **person_centred_care** _(moderate)_
  - Evidence: People's care plans were not personalised and did not reflect people's wishes and choices. Although relatives told us their family members care had been discussed with them, this was not reflected in people's care records.
  - Published: 2023-05-24
- **consent_capacity** _(moderate)_
  - Evidence: No staff had completed training in people's rights under the MCA and when to act in their best interests to ensure people's safety and welfare was maintained.
  - Published: 2023-05-24

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-05-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-24
- Finding
  - Staffing and recruitment
  - Published: 2023-05-24
- Finding
  - Using medicines safely
  - Published: 2023-05-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-05-24
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11488270256

HomeCare Compass is an independent guide and is not affiliated with the CQC.