# JSS Homecare Limited T/S Nurses Group Homecare

*Operated by JSS Homecare Ltd.*

JSS Homecare Limited T/S Nurses Group Homecare is a CQC-regulated home-care agency in Yeovil.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/05/2024

## Practical info

- Postcode: BA22 8QR
- Registered manager: George, Surabi
- Local authority: Somerset
- Region: South West
- City: Yeovil
- Last CQC check: 07/May/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-01-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-19

### Other

- Finding
  - Evidence: The provider worked in partnership with the local authority and other healthcare professionals.
  - Published: 2023-01-19
- Finding
  - Evidence: Infection control procedures and PPE were in place to protect people from COVID-19 risks.
  - Published: 2023-01-19
- Finding
  - Evidence: The provider was open to feedback and began actioning improvements during the inspection.
  - Published: 2023-01-19
- Finding
  - Evidence: People's communication needs were assessed and detailed in their care plans.
  - Published: 2023-01-19
- Finding
  - Evidence: People were treated with dignity and respect, and their independence was promoted.
  - Published: 2023-01-19
- Finding
  - Evidence: People, relatives and staff spoke positively about the service; one person stated 'I have perfect confidence in their hands.'
  - Published: 2023-01-19
- Finding
  - Evidence: People received safe support with medicines and staff competency assessments for medication were completed.
  - Published: 2023-01-19
- Finding
  - Evidence: Staff received safeguarding training and knew how to protect people from abuse, harm and neglect.
  - Published: 2023-01-19
- Finding
  - Evidence: Safe recruitment checks including DBS checks and references were carried out before employment was offered.
  - Published: 2023-01-19

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-19
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-19
- Finding
  - Using medicines safely
  - Published: 2023-01-19
- Finding
  - Staffing and recruitment
  - Published: 2023-01-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-19
- Finding
  - Assessing risk, safety monitoring and management; Preventing and controlling infection
  - Published: 2023-01-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-19
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-01-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11484415015

HomeCare Compass is an independent guide and is not affiliated with the CQC.