# Unit 1 Queens Head Chambers

*Operated by Distinguished.World LTD.*

Unit 1 Queens Head Chambers is a CQC-regulated home-care agency in Clacton-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/06/2022

## Practical info

- Postcode: CO15 4BS
- Registered manager: Nolan, Mark
- Local authority: Essex
- Region: East
- City: Clacton-on-sea
- Last CQC check: 18/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider had an electronic check-in system to monitor visit times and ensure calls were completed appropriately.
  - Published: 2022-06-18
- Finding
  - Evidence: People and relatives spoke overwhelmingly positively about the kindness, flexibility and responsiveness of staff and management.
  - Published: 2022-06-18
- Finding
  - Evidence: Robust governance including monthly management audits covering care planning, medicines management and staff training.
  - Published: 2022-06-18
- Finding
  - Evidence: Positive working relationships with other healthcare professionals supporting people's wider care needs.
  - Published: 2022-06-18
- Finding
  - Evidence: Highly personalised care plans detailing individual preferences, communication needs, and goals to promote independence.
  - Published: 2022-06-18
- Finding
  - Evidence: Comprehensive staff induction including three-day training programme and shadowing of experienced carers.
  - Published: 2022-06-18
- Finding
  - Evidence: Small, consistent staff team who knew people well; staff arrived at preferred times and people were kept informed of any delays.
  - Published: 2022-06-18
- Finding
  - Evidence: People received their medicines as prescribed; electronic medicines administration system gave real-time oversight and regular audits were completed.
  - Published: 2022-06-18
- **staff_training** _(minor)_
  - Evidence: not all applicants had references in place which were in line with the provider's own recruitment policy
  - Published: 2022-06-18
- **record_keeping** _(minor)_
  - Evidence: some of these assessments lacked detail. More information about how to support people safely was included in the summary of people's care visits
  - Published: 2022-06-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11482644746

HomeCare Compass is an independent guide and is not affiliated with the CQC.