# Q Care Assist

*Operated by Q Care Assist Ltd.*

Q Care Assist is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 21/04/2023

## Practical info

- Postcode: NG1 5GG
- Registered manager: Cain, Helen
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 21/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-21
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-21
- Finding
  - Supporting people to live healthier lives and staff working with other agencies
  - Published: 2023-04-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-21
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-04-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-21

### Other

- Finding
  - Evidence: The provider used research and partnership working to inform and improve service delivery.
  - Published: 2023-04-21
- Finding
  - Evidence: Management team were approachable and well known to people, relatives and staff, who all felt supported.
  - Published: 2023-04-21
- Finding
  - Evidence: The provider looked to learn lessons when things went wrong and implemented improvements, including retraining staff.
  - Published: 2023-04-21
- Finding
  - Evidence: People's dignity, privacy and independence were promoted, with care staff described as kind and patient.
  - Published: 2023-04-21
- Finding
  - Evidence: Care was culturally relevant and personalised, with staff matching language skills and respecting individual preferences.
  - Published: 2023-04-21
- Finding
  - Evidence: The service worked well with other health and social care professionals to support people's health needs.
  - Published: 2023-04-21
- Finding
  - Evidence: Care staff supported people's nutrition and hydration effectively, encouraging people to eat and drink well.
  - Published: 2023-04-21

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-21
- Finding
  - Planning personalised care; supporting relationships and avoiding social isolation
  - Published: 2023-04-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-21
- Finding
  - Using medicines safely
  - Published: 2023-04-21
- Finding
  - Staffing and recruitment
  - Published: 2023-04-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-21

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-04-21
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-21
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11482644176

HomeCare Compass is an independent guide and is not affiliated with the CQC.