# Salvere Support Ltd

Salvere Support Ltd is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/05/2023

## Practical info

- Postcode: PR2 3LF
- Registered manager: Holt, Ann
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 05/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints were promptly responded to and the registered manager maintained effective communications with people
  - Published: 2023-08-18
- Finding
  - Evidence: People and relatives spoke highly of staff and management, describing the service as a 'quality service'
  - Published: 2023-08-18
- Finding
  - Evidence: Quality monitoring and auditing systems were effective; registered manager and provider held weekly safety and quality meetings
  - Published: 2023-08-18
- Finding
  - Evidence: Risk assessments provided detailed plans for managing risks; accidents and incidents were consistently monitored for themes and trends
  - Published: 2023-08-18
- Finding
  - Evidence: Staff received bespoke and relevant training including specialist areas such as peg feeding
  - Published: 2023-08-18
- Finding
  - Evidence: Medicines were administered and managed safely with specific PRN guidance and regular competency checks
  - Published: 2023-08-18
- Finding
  - Evidence: People had an individual designated team of staff working exclusively with them, providing bespoke personalised care
  - Published: 2023-08-18
- **record_keeping** _(minor)_
  - Evidence: Recruitment records looked at needed to include more details to show checks of suitability were robust.
  - Published: 2023-08-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11482621780

HomeCare Compass is an independent guide and is not affiliated with the CQC.