# Annicare North

*Operated by Annicare North LTD.*

Annicare North is a CQC-regulated home-care agency in Lincoln.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/07/2025

## Practical info

- Postcode: LN6 8HW
- Registered manager: Bankhead, Luke
- Local authority: Lincolnshire
- Region: East Midlands
- City: Lincoln
- Last CQC check: 15/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-26

### Other

- Finding
  - Evidence: The provider worked closely with other healthcare organisations for complex care packages.
  - Published: 2023-09-26
- Finding
  - Evidence: The registered manager was candid and responsive throughout the inspection and accepted improvements needed to be made.
  - Published: 2023-09-26
- Finding
  - Evidence: The provider worked within the principles of the Mental Capacity Act 2005.
  - Published: 2023-09-26
- Finding
  - Evidence: People's communication needs were met, including those with complex communication requirements.
  - Published: 2023-09-26
- Finding
  - Evidence: The provider delivered a high proportion of end-of-life care packages, working closely with healthcare agencies and charities to support dignified deaths at home.
  - Published: 2023-09-26
- Finding
  - Evidence: Staff protected people from the risk of infection and received training in infection control and PPE use.
  - Published: 2023-09-26
- Finding
  - Evidence: Staff were kind and caring and supported people to achieve positive outcomes while maintaining their privacy and dignity.
  - Published: 2023-09-26
- **end_of_life_care** _(moderate)_
  - Evidence: One person did not have an end-of-life care plan. Care plans also did not always include information on actions to take in the event someone deteriorated.
  - Published: 2023-09-26
- **complaints_handling** _(moderate)_
  - Evidence: The provider failed to respond to a relative within 21 working days of their concern, which was the timeframe outlined in the provider's complaints policy.
  - Published: 2023-09-26
- **supervision_appraisal** _(minor)_
  - Evidence: Staff had completed '1 to 1' supervisions, but these varied in quality. Relevant sections were not always filled out.
  - Published: 2023-09-26

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2023-09-26
- Finding
  - End of life care and support
  - Published: 2023-09-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-26

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-26
- Finding
  - Staffing and recruitment
  - Published: 2023-09-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-26
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-09-26
- Finding
  - Using medicines safely
  - Published: 2023-09-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11477276791

HomeCare Compass is an independent guide and is not affiliated with the CQC.