# Cera South Tyneside

*Operated by Cera Homecare Limited.*

Cera South Tyneside is a CQC-regulated home-care agency in Jarrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 26/04/2022

## Practical info

- Postcode: NE32 3DT
- Registered manager: Riley, Jayne
- Local authority: South Tyneside
- Region: North East
- City: Jarrow
- Last CQC check: 26/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-26
- Finding
  - Ensuring people are well-treated and supported; respecting equality and diversity
  - Published: 2022-04-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-26
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-26

### Other

- Finding
  - Evidence: Appropriate PPE use and infection control practices
  - Published: 2022-04-26
- Finding
  - Evidence: Quality assurance system with regular audits and spot checks in place
  - Published: 2022-04-26
- Finding
  - Evidence: Complaints were managed effectively to people's satisfaction
  - Published: 2022-04-26
- Finding
  - Evidence: Staff were kind, caring and compassionate; people treated with dignity and respect
  - Published: 2022-04-26
- Finding
  - Evidence: Staff worked closely with other agencies including GPs to provide co-ordinated care
  - Published: 2022-04-26
- Finding
  - Evidence: Comprehensive induction including the Care Certificate and ongoing supervision
  - Published: 2022-04-26
- Finding
  - Evidence: Medicines were managed safely with complete records and regular checks
  - Published: 2022-04-26
- Finding
  - Evidence: Risks were assessed and mitigated; staff recruitment was safe and effective
  - Published: 2022-04-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-26
- Finding
  - End-of-life care and support
  - Published: 2022-04-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-26
- Finding
  - Using medicines safely
  - Published: 2022-04-26
- Finding
  - Staffing and recruitment
  - Published: 2022-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-26

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-04-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-04-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11476237163

HomeCare Compass is an independent guide and is not affiliated with the CQC.