# Calverton Supreme Home Care

*Operated by Calverton Supreme Home Care Limited.*

Calverton Supreme Home Care is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/03/2026

## Practical info

- Postcode: NG14 6FN
- Registered manager: Varley, Lisa
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 16/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Dignity and respect
  - Published: 2020-01-29
- Finding
  - Involvement in care
  - Published: 2020-01-29
- Finding
  - Kindness and compassion
  - Published: 2020-01-29

### effective

- Finding
  - Healthcare needs
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Consent and Mental Capacity Act
  - Published: 2020-01-29
- Finding
  - Training and support
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Registered manager maintained up-to-date knowledge of legislation and best practice; provider maintained weekly oversight.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance systems including audits, spot checks, surveys and daily record reviews were effective.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were responded to in a timely manner in line with the provider's procedure.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supported people's independence and reduced social isolation through meaningful interaction.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives were highly positive about staff kindness, dignity, compassion and respect.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans improved since previous inspection, providing detailed and individualised guidance for staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received structured induction, ongoing training and regular supervision opportunities.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management systems in place with weekly MAR checks by management team.
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels maintained; management declined new packages when capacity was insufficient.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe staff recruitment processes including DBS checks, identity and reference checks were consistently applied.
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and reported no concerns; safeguarding training was in place and multi-agency procedures were followed correctly.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: two people said they were not advised and several others said on the whole they were informed.
  - Published: 2021-10-30
- **missed_or_late_visits** _(minor)_
  - Evidence: 58% stating they received their visits within the agreed 15 minutes. This shows there were some improvements required in people receiving their visit at the agreed time.
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: staff had some guidance of the support required at these times, we noted this was limited in detail for one person.
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: best interest decisions needed further detail to show who had been involved in the decision and how the decision had been reached.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: medicines such as antibiotics that were hand written onto the MARs, were not signed by a second person to confirm the information was correct.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints
  - Published: 2020-01-29
- Finding
  - Care planning and personalisation
  - Published: 2020-01-29

### safe

- Finding
  - Medicines
  - Published: 2020-01-29
- Finding
  - Recruitment
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership and governance
  - Published: 2020-01-29
- Finding
  - Staff engagement and communication
  - Published: 2020-01-29
- Finding
  - Quality assurance and auditing
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-114691082

HomeCare Compass is an independent guide and is not affiliated with the CQC.