# Tuckam Care

*Operated by Tuckam Care Ltd.*

Tuckam Care is a CQC-regulated home-care agency in Broadstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/11/2022

## Practical info

- Postcode: BH18 8DD
- Registered manager: Preston, Samantha
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Broadstone
- Last CQC check: 11/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-04-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views
  - Published: 2025-04-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-04-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2025-04-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-04-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-04-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-04-08

### Other

- Finding
  - Evidence: No complaints received; people and relatives felt confident raising concerns if needed.
  - Published: 2025-04-08
- Finding
  - Evidence: Communication needs were assessed, recorded in care plans and shared with external professionals.
  - Published: 2025-04-08
- Finding
  - Evidence: Staff received ongoing training, supervision, spot checks and competency assessments.
  - Published: 2025-04-08
- Finding
  - Evidence: Accidents and incidents were recorded, analysed and lessons shared via encrypted handsets and supervisions.
  - Published: 2025-04-08
- Finding
  - Evidence: Effective partnership working with community hospital and other health and social care professionals.
  - Published: 2025-04-08
- Finding
  - Evidence: Registered manager fostered an open, supportive culture valued by both staff and people using the service.
  - Published: 2025-04-08
- Finding
  - Evidence: Robust recruitment procedures including verified references and DBS checks.
  - Published: 2025-04-08
- Finding
  - Evidence: Medicines were managed safely with regular audits, competency checks and timely follow-up on errors.
  - Published: 2025-04-08
- Finding
  - Evidence: Personalised, up-to-date risk assessments and care plans were in place before care commenced.
  - Published: 2025-04-08
- Finding
  - Evidence: People and relatives consistently praised staff as kind, caring, patient and sensitive to individual needs.
  - Published: 2025-04-08

### responsive

- Finding
  - End of life care and support
  - Published: 2025-04-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-04-08
- Finding
  - Meeting people's communication needs
  - Published: 2025-04-08
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2025-04-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2025-04-08
- Finding
  - Preventing and controlling infection
  - Published: 2025-04-08
- Finding
  - Using medicines safely
  - Published: 2025-04-08
- Finding
  - Staffing and recruitment
  - Published: 2025-04-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management
  - Published: 2025-04-08

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership
  - Published: 2025-04-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2025-04-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-04-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11468715735

HomeCare Compass is an independent guide and is not affiliated with the CQC.