# Dirie Care LTD

*Operated by Dirie Care Ltd.*

Dirie Care LTD is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/11/2022

## Practical info

- Postcode: SW2 4UN
- Registered manager: Nur, Omar
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 12/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-12
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-12

### Other

- Finding
  - Evidence: Effective infection control practices including PPE use, hand hygiene and up-to-date COVID-19 procedures
  - Published: 2022-11-12
- Finding
  - Evidence: Person-centred care with needs assessments, regularly reviewed care plans and active involvement of the person and their relatives in decision-making
  - Published: 2022-11-12
- Finding
  - Evidence: Robust quality assurance system with key performance indicators, regular audits covering care plans, risk assessments, complaints and staff files
  - Published: 2022-11-12
- Finding
  - Evidence: Open and inclusive culture with clear lines of communication and a supportive registered manager described as 'very responsive and very caring'
  - Published: 2022-11-12
- Finding
  - Evidence: Staff received regular quarterly supervision, comprehensive induction based on Skills for Care Common Induction Standards and the Care Certificate
  - Published: 2022-11-12
- Finding
  - Evidence: Thorough recruitment procedure including scenario-based interviews, DBS checks, references and a six-week probationary period
  - Published: 2022-11-12
- Finding
  - Evidence: Person using the service reported feeling safe and staff were described as always punctual and staying for the agreed duration
  - Published: 2022-11-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-12
- Finding
  - Using medicines safely
  - Published: 2022-11-12
- Finding
  - Staffing and recruitment
  - Published: 2022-11-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-12

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-11-12
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-11-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11457837923

HomeCare Compass is an independent guide and is not affiliated with the CQC.