# Carers and Companions Ltd *Operated by Carers and Companions Limited.* Carers and Companions Ltd is a CQC-regulated home-care agency in Ilkley. ## CQC Ratings | Key question | Rating | | --- | --- | | Overall | Good | | Safe | Good | | Effective | Good | | Caring | Outstanding | | Responsive | Good | | Well-led | Good | Rating published: 22/12/2017 ## Practical info - Postcode: LS29 9DY - Local authority: Bradford - Region: Yorkshire & Humberside - City: Ilkley - Last CQC check: 02/Feb/2024 - 00:00 ## Inspection findings ### Other - Finding - Evidence: Provider working in line with the Mental Capacity Act with good evidence of consent and best interests decisions. - Published: 2024-02-02 - Finding - Evidence: Effective partnership working with other professionals to achieve good outcomes for people. - Published: 2024-02-02 - Finding - Evidence: Open and transparent leadership; registered manager was visible, knowledgeable and directly provided care. - Published: 2024-02-02 - Finding - Evidence: Strong person-centred culture with 72% of survey respondents rating the service as 'excellent'. - Published: 2024-02-02 - Finding - Evidence: Effective infection prevention and control practices; staff consistently used PPE appropriately. - Published: 2024-02-02 - Finding - Evidence: Safe recruitment processes with robust pre-employment checks and values-based interviewing. - Published: 2024-02-02 - Finding - Evidence: Staff were reliable, arrived on time and stayed the agreed period; feedback about care workers was consistently positive. - Published: 2024-02-02 - Finding - Evidence: People felt safe and staff received safeguarding training; management visited regularly to check on people's wellbeing. - Published: 2024-02-02 - **record_keeping** _(minor)_ - Evidence: We saw 2 examples where information required amending. The registered manager addressed this immediately. - Published: 2024-02-02 - **supervision_appraisal** _(minor)_ - Evidence: We identified some areas of improvement which included the oversight of one person's care package and formalising staff supervision. - Published: 2024-02-02 - **medication_management** _(moderate)_ - Evidence: Although medicines were generally well managed, we saw examples where additional information was required to meet a safe standard. - Published: 2024-02-02 - Finding - Evidence: Proactive quality assurance system including spot checks, competency assessments, satisfaction surveys, and regular care plan reviews. - Published: 2021-01-24 - Finding - Evidence: Personalised, person-centred care plans developed in close consultation with people, promoting independence and recording individual preferences. - Published: 2021-01-24 - Finding - Evidence: Robust medication management including detailed MAR charts, competency assessments, and regular audits by management. - Published: 2021-01-24 - Finding - Evidence: Three-tiered supervision model encompassing office-based, bespoke training, and practice-based supervision supporting staff development. - Published: 2021-01-24 - Finding - Evidence: Strong links with external health professionals, with one stating 'They are one of the better agencies, one I would recommend.' - Published: 2021-01-24 - Finding - Evidence: No missed or late calls reported by people using the service, with rotas described as realistic and appropriately planned. - Published: 2021-01-24 - Finding - Evidence: Highly interactive and tailored training programme developed in-house by a degree-qualified trainer, praised by staff for its engaging and practical content. - Published: 2021-01-24 - Finding - Evidence: Low staff turnover with 16 out of 22 staff having worked at the provider for over 7 years, enabling strong relationships and in-depth knowledge of individual needs. - Published: 2021-01-24 - **care_planning** _(minor)_ - Evidence: We did find some risk assessments were originally written in 2011, and could do with rewriting due to the time elapsed since the initial assessment period. - Published: 2021-01-24 - **record_keeping** _(minor)_ - Evidence: in some cases, we found the number of tablets administered was not always recorded on the MAR. This was an occasional recording error and did not place people at risk. - Published: 2021-01-24 - Finding - Evidence: Staff training delivered interactively by a qualified in-house trainer and personalised to real care scenarios. - Published: 2020-01-29 - Finding - Evidence: Nutritional needs well managed with close liaison with health professionals and well-completed monitoring records. - Published: 2020-01-29 - Finding - Evidence: Effective governance including monthly MAR checks, quarterly spot checks, monthly incident audits and annual surveys. - Published: 2020-01-29 - Finding - Evidence: Responsive approach to staffing levels, maintaining a waiting list rather than compromising care quality for existing clients. - Published: 2020-01-29 - Finding - Evidence: Robust, safe recruitment procedures including competency-based interviews with input from people using the service. - Published: 2020-01-29 - Finding - Evidence: Strong relationships with external health professionals who spoke positively about the service. - Published: 2020-01-29 - Finding - Evidence: Safe medicines management with trained staff, regular competency assessments and clear MAR records. - Published: 2020-01-29 - Finding - Evidence: Highly personalised, person-centred care with detailed knowledge of people's lives, preferences and needs. - Published: 2020-01-29 - Finding - Evidence: Very low staff turnover, with 16 of 26 staff having worked at the company for over 7 years, fostering strong relationships with people. - Published: 2020-01-29 ## Source Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-114429093 HomeCare Compass is an independent guide and is not affiliated with the CQC.