# Tru Care Limited

*Operated by Tru-care Limited.*

Tru Care Limited is a CQC-regulated home-care agency in Saxmundham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/11/2022

## Practical info

- Postcode: IP17 1EJ
- Registered manager: Spall, Jamie
- Local authority: Suffolk
- Region: East
- City: Saxmundham
- Last CQC check: 25/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-12-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-12-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-12-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-12-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-12-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-12-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-12-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-12-16

### Other

- Finding
  - Evidence: Person-centred care plans personalised to individual preferences, hobbies and healthcare needs.
  - Published: 2022-11-25
- Finding
  - Evidence: Staff felt valued and supported, with career development and qualification pathways.
  - Published: 2022-11-25
- Finding
  - Evidence: Strong communication with families and regular meetings for people using the service.
  - Published: 2022-11-25
- Finding
  - Evidence: Open, inclusive culture with strong equality, diversity and inclusion commitment.
  - Published: 2022-11-25
- Finding
  - Evidence: Safeguarding systems and staff understanding of abuse were robust, with regular training.
  - Published: 2022-11-25
- Finding
  - Evidence: Sufficient staffing levels were maintained to meet people's individual one-to-one hour requirements.
  - Published: 2022-11-25
- Finding
  - Evidence: Strong infection prevention and control procedures were in place.
  - Published: 2022-11-25
- Finding
  - Evidence: Medicines were received, stored, administered and disposed of safely, with trained staff and competency checks.
  - Published: 2022-11-25
- Finding
  - Evidence: People and relatives felt safe and supported in a kind, caring and dignified way.
  - Published: 2022-11-25
- Finding
  - Evidence: Staff supported people to live independently, including access to paid employment and voluntary work.
  - Published: 2022-11-25
- **record_keeping** _(minor)_
  - Evidence: Policies and procedures were not kept under regular review and were kept in paper format.
  - Published: 2022-11-25
- **governance** _(moderate)_
  - Evidence: The provider did not have embedded robust auditing systems within the service. These would identify issues in a timely fashion and enable matters to be addressed.
  - Published: 2022-11-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-12-16
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-12-16
- Finding
  - Meeting people's communication needs
  - Published: 2021-12-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-12-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-12-16
- Finding
  - Preventing and controlling infection
  - Published: 2021-12-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-12-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-12-16
- Finding
  - Duty of candour, continuous learning and improving care
  - Published: 2021-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-12-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-114408338

HomeCare Compass is an independent guide and is not affiliated with the CQC.