# Community Care Experts Home Care Service

*Operated by Community Care Experts Ltd.*

Community Care Experts Home Care Service is a CQC-regulated home-care agency in Surbiton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/12/2022

## Practical info

- Postcode: KT6 4QH
- Registered manager: Abdollahzadehnamini, Farahrouz
- Local authority: Kingston upon Thames
- Region: London
- City: Surbiton
- Last CQC check: 20/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-20

### Other

- Finding
  - Evidence: Staff demonstrated clear understanding of the Mental Capacity Act and its application to their roles.
  - Published: 2022-12-20
- Finding
  - Evidence: The service worked in partnership with external professionals, including the falls management team.
  - Published: 2022-12-20
- Finding
  - Evidence: Relatives and staff were very positive about the registered manager and the service provided.
  - Published: 2022-12-20
- Finding
  - Evidence: Regular spot checks on staff were carried out covering conduct, PPE, MAR and time keeping.
  - Published: 2022-12-20
- Finding
  - Evidence: The registered manager undertook frequent audits covering accidents, incidents, care plans, equipment, medicines and safeguarding.
  - Published: 2022-12-20
- Finding
  - Evidence: Care plans clearly defined personal care duties and reflected people's preferences and communication needs.
  - Published: 2022-12-20
- Finding
  - Evidence: People's privacy and dignity were well respected and staff knew people well, striving to deliver personalised care.
  - Published: 2022-12-20
- Finding
  - Evidence: Staff had plentiful supplies of PPE and understood how to prevent and control the spread of infection.
  - Published: 2022-12-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-20
- Finding
  - Staffing and recruitment
  - Published: 2022-12-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-20
- Finding
  - Using medicines safely
  - Published: 2022-12-20

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2022-12-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11440672598

HomeCare Compass is an independent guide and is not affiliated with the CQC.