# Gardiner's

*Operated by Gardiner's Homecare Limited.*

Gardiner's is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 26/04/2018

## Practical info

- Postcode: RG4 8DZ
- Registered manager: Prendergast, Linzi
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 26/Apr/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Communication preferences
  - Published: 2021-10-30
- Finding
  - Person-centred care planning and staff matching
  - Published: 2021-10-30
- Finding
  - Respect, dignity and privacy
  - Published: 2021-10-30

### effective

- Finding
  - Equality, diversity and human rights
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Equality, diversity and human rights embedded in practice for both people receiving care and staff, including faith-sensitive scheduling
  - Published: 2021-10-30
- Finding
  - Evidence: Open-door management culture with on-call senior manager access at all times and quarterly staff newsletters
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medication management with electronic MAR, automated alerts for missed doses, and quarterly competency observations
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive community engagement including coffee mornings, newsletters about local events, and charity participation such as the 'Walk for Alzheimer's'
  - Published: 2021-10-30
- Finding
  - Evidence: Strong staff matching process pairing people with carers based on knowledge, experience, and shared interests to reduce social isolation
  - Published: 2021-10-30
- Finding
  - Evidence: Real-time electronic recording system alerting management to late, short, or incomplete visits, enabling prompt governance responses
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative 'virtual dementia' training giving staff experiential insight into living with dementia, with plans to extend to family carers
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding responsive care including individualised care plans, accessible information standards compliance, and BSL enrolment by the registered manager to communicate with a deaf service user
  - Published: 2021-10-30
- Finding
  - Evidence: People's dignity, privacy, and consent were consistently respected and embedded in induction training.
  - Published: 2021-01-25

### responsive

- Finding
  - Equality and non-discrimination
  - Published: 2021-10-30
- Finding
  - Reducing social isolation and community engagement
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Individualised care plans and accessible information
  - Published: 2021-10-30

### safe

- Finding
  - Incident and accident monitoring
  - Published: 2021-10-30
- Finding
  - Recruitment procedures
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding and whistleblowing
  - Published: 2021-10-30

### well_led

- Finding
  - Community partnerships and family involvement
  - Published: 2021-10-30
- Finding
  - Staff engagement and development
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-114391797

HomeCare Compass is an independent guide and is not affiliated with the CQC.