# Your Quality Care Services Ltd (Debden)

*Operated by Your Quality Care Services Limited.*

Your Quality Care Services Ltd (Debden) is a CQC-regulated home-care agency in Saffron Walden.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/11/2022

## Practical info

- Postcode: CB11 3RP
- Registered manager: Hill, Jade
- Local authority: Essex
- Region: East
- City: Saffron Walden
- Last CQC check: 15/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported, involved and able to raise concerns with management
  - Published: 2023-02-10
- Finding
  - Evidence: Provider worked in partnership with healthcare professionals to meet people's needs
  - Published: 2023-02-10
- Finding
  - Evidence: Effective governance systems including regular audits across care planning, medicines, call monitoring and training
  - Published: 2023-02-10
- Finding
  - Evidence: People and relatives spoke highly of staff kindness and management approachability
  - Published: 2023-02-10
- Finding
  - Evidence: Personalised, person-centred care with flexible approach to meet individual preferences
  - Published: 2023-02-10
- Finding
  - Evidence: No missed care visits; staff arrived at agreed times monitored via electronic call monitoring system
  - Published: 2023-02-10
- Finding
  - Evidence: Small and consistent staff team who knew people well and understood their preferences
  - Published: 2023-02-10
- **consent_capacity** _(minor)_
  - Evidence: People had not always signed their care plans to document their involvement and consent.
  - Published: 2023-02-10
- **medication_management** _(moderate)_
  - Evidence: we identified two occasions where there was a delay between errors taking place and them being identified
  - Published: 2023-02-10
- **record_keeping** _(minor)_
  - Evidence: not all applicants had a full employment history documented in line with guidance for the safe recruitment of staff
  - Published: 2023-02-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11434799300

HomeCare Compass is an independent guide and is not affiliated with the CQC.