# Your Quality Care Services Limited (Thamesfield)

*Operated by Your Quality Care Services Limited.*

Your Quality Care Services Limited (Thamesfield) is a CQC-regulated home-care agency in Henley-on-thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/10/2022

## Practical info

- Postcode: RG9 2LX
- Registered manager: Hill, Jade
- Local authority: Wokingham
- Region: South East
- City: Henley-on-thames
- Last CQC check: 19/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-19
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-10-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-19

### Other

- Finding
  - Evidence: Effective partnership working with GPs, community nurses and occupational therapists
  - Published: 2022-10-19
- Finding
  - Evidence: Open and transparent culture with an 'open door' policy and regular team meetings
  - Published: 2022-10-19
- Finding
  - Evidence: Strong quality assurance systems including regular audits of MAR charts and care plans
  - Published: 2022-10-19
- Finding
  - Evidence: People experienced good continuity of care from a consistent small staff team
  - Published: 2022-10-19
- Finding
  - Evidence: Person-centred care plans co-produced with people, relatives and professionals, reviewed regularly
  - Published: 2022-10-19
- Finding
  - Evidence: Regular staff supervision and annual appraisals in place for all staff
  - Published: 2022-10-19
- Finding
  - Evidence: Comprehensive training programme in line with Care Certificate standards; training records up to date
  - Published: 2022-10-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-19
- Finding
  - Using medicines safely
  - Published: 2022-10-19
- Finding
  - Staffing and recruitment
  - Published: 2022-10-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-19
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2022-10-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-10-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11434799089

HomeCare Compass is an independent guide and is not affiliated with the CQC.