# Bluebird Care Coventry

*Operated by KCC Care Limited.*

Bluebird Care Coventry is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/02/2023

## Practical info

- Postcode: CV5 6ET
- Registered manager: Farrell, Laura
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 04/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager demonstrated clear understanding of regulatory responsibilities including duty of candour and MCA
  - Published: 2023-02-04
- Finding
  - Evidence: Positive open culture with staff feeling valued and well-supported by management
  - Published: 2023-02-04
- Finding
  - Evidence: Complaints and incidents analysed monthly to identify patterns and drive improvements
  - Published: 2023-02-04
- Finding
  - Evidence: Person-centred care plans included life histories, likes and dislikes, and were regularly reviewed with involvement of people and relatives
  - Published: 2023-02-04
- Finding
  - Evidence: Comprehensive induction and ongoing training kept staff skills and knowledge up to date
  - Published: 2023-02-04
- Finding
  - Evidence: Medicines administered safely with staff completing training and competency assessments
  - Published: 2023-02-04
- Finding
  - Evidence: Staff recruited safely with DBS checks and references; electronic monitoring ensured missed or late calls were quickly identified
  - Published: 2023-02-04
- Finding
  - Evidence: People and relatives consistently reported feeling safe and well-supported by staff
  - Published: 2023-02-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11427331600

HomeCare Compass is an independent guide and is not affiliated with the CQC.