# Karing Hands Care

*Operated by Karing Hands Ltd.*

Karing Hands Care is a CQC-regulated home-care agency in Coalville.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/01/2023

## Practical info

- Postcode: LE67 2EE
- Registered manager: Hove, Tendai
- Local authority: Leicestershire
- Region: East Midlands
- City: Coalville
- Last CQC check: 24/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-24

### Other

- Finding
  - Evidence: Effective infection prevention and control practices with appropriate PPE use.
  - Published: 2023-01-24
- Finding
  - Evidence: Robust governance systems including audit tools, quality assurance checks, and peer support arrangements with another local provider.
  - Published: 2023-01-24
- Finding
  - Evidence: Positive, inclusive culture with accessible leadership; registered manager readily adapted care to meet changing needs.
  - Published: 2023-01-24
- Finding
  - Evidence: Detailed care plans reflecting individual needs, preferences and involvement of people and relatives in care planning.
  - Published: 2023-01-24
- Finding
  - Evidence: Registered manager is a trained nurse with strong clinical competency in medicines management and safeguarding.
  - Published: 2023-01-24
- Finding
  - Evidence: People felt safe and received person-centred care delivered with kindness, empathy, dignity and respect.
  - Published: 2023-01-24
- **end_of_life_care** _(minor)_
  - Evidence: People's care records did not reflect their wishes and preference for their care at the end of their life. Their assessments did not reflect if this aspect of their care had been discussed with them.
  - Published: 2023-01-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-24
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-01-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-24
- Finding
  - Using medicines safely
  - Published: 2023-01-24
- Finding
  - Staffing and recruitment
  - Published: 2023-01-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-24

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11415053815

HomeCare Compass is an independent guide and is not affiliated with the CQC.