# Ultimate Care Agency Limited

Ultimate Care Agency Limited is a CQC-regulated home-care agency in Portsmouth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/06/2023

## Practical info

- Postcode: PO1 1PJ
- Registered manager: Ugwu, Chioma
- Local authority: Portsmouth
- Region: South East
- City: Portsmouth
- Last CQC check: 09/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective governance including audits, quality monitoring, complaints policy and duty of candour awareness
  - Published: 2023-06-09
- Finding
  - Evidence: Registered manager demonstrated good oversight, proactive partnership working and clear vision for person-centred care
  - Published: 2023-06-09
- Finding
  - Evidence: Positive feedback from family members and external health and social care professionals about staff competency and compassion
  - Published: 2023-06-09
- Finding
  - Evidence: Staff received regular one-to-one supervision, induction meeting Care Certificate standards and ongoing training
  - Published: 2023-06-09
- Finding
  - Evidence: Medicines managed safely with up-to-date records, staff training and regular competency assessments
  - Published: 2023-06-09
- Finding
  - Evidence: Safe recruitment practices including DBS checks, right to work verification and full employment history checks
  - Published: 2023-06-09
- Finding
  - Evidence: Comprehensive, individualised care planning reflecting person's needs, choices and protected characteristics
  - Published: 2023-06-09
- Finding
  - Evidence: Staff had received safeguarding training and understood responsibilities for identifying and reporting abuse
  - Published: 2023-06-09
- **governance** _(minor)_
  - Evidence: The provider had been unaware of this however, during the inspection they registered for the capacity tracker and confirmed they will now be completing this as required.
  - Published: 2023-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11414760338

HomeCare Compass is an independent guide and is not affiliated with the CQC.