# Unique Quality Care Ltd Office

*Operated by Unique Quality Care Ltd.*

Unique Quality Care Ltd Office is a CQC-regulated home-care agency in Potters Bar.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/02/2023

## Practical info

- Postcode: EN6 4SG
- Registered manager: Quaye, Urels
- Local authority: Hertfordshire
- Region: East
- City: Potters Bar
- Last CQC check: 15/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-15

### Other

- Finding
  - Evidence: Skills and personalities of care workers were matched to people to build good working relationships.
  - Published: 2023-02-15
- Finding
  - Evidence: Registered manager was a member of a local care provider's association and kept up to date with sector changes.
  - Published: 2023-02-15
- Finding
  - Evidence: External professionals gave positive feedback about the service's person-centred, outcome-focused approach.
  - Published: 2023-02-15
- Finding
  - Evidence: Incidents and accidents were documented and learning was shared with care workers during team meetings.
  - Published: 2023-02-15
- Finding
  - Evidence: People and relatives had access to real-time electronic care records via an online platform.
  - Published: 2023-02-15
- Finding
  - Evidence: Care workers received regular supervision, competency checks, spot checks and appraisals.
  - Published: 2023-02-15
- Finding
  - Evidence: Robust recruitment process including criminal record checks and references before care workers started.
  - Published: 2023-02-15
- Finding
  - Evidence: Care workers received safeguarding training and demonstrated they were clear about how to raise an alert or any concerns.
  - Published: 2023-02-15
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible.
  - Published: 2023-02-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-02-15
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-15
- Finding
  - Using medicines safely
  - Published: 2023-02-15
- Finding
  - Staffing and recruitment
  - Published: 2023-02-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-15

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-02-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-02-15
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
  - Published: 2023-02-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11414522076

HomeCare Compass is an independent guide and is not affiliated with the CQC.